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Introducing Our New Messaging Functionality: Contact Us with Just One Click!
We're excited to announce a new chat feature on the ANU BIPOC Department website, offering secure and effortless communication between you and the department!
Oct 13, 2024
We’re excited to announce a new feature on the ANU BIPOC Department website — our messaging functionality is now live! This is a user-friendly chat widget that allows you to reach out to us effortlessly, without needing to navigate to the "Contact Us" or "Feedback" pages. Whether you have a question, need support, or want to provide feedback, you can now connect with us directly from any page on our site. We aim to respond within 3 business days.
What’s New?
The chat widget is located in the bottom left corner of every page, making it easier than ever to get in touch. Simply click the icon, fill in your details, and send your message.
Our department is committed to responding to your inquiries within 3 business days, ensuring you get the assistance or answers you need in a timely manner.
How to Use the Chat Widget:
Click the chat icon in the bottom left corner of your screen.
Enter your name, email address, and message in the prompt that appears.
Click "Send" and our team will get back to you within 3 business days.
Your Privacy Matters
We take your privacy seriously. All data transmitted through the chat widget is securely encrypted using industry-standard methods to ensure your information stays protected during transfer. You can have peace of mind knowing your data is safe from unauthorised access, loss, or theft.
Additionally, your data will only be used for the purpose it was originally provided to us. We will never use your information in a way that deviates from its intended purpose without your consent.
In cases when your inquiry or request is complex and requires consultation with other teams or individuals, we will ask for your explicit consent before sharing any or all of the information you’ve provided. This ensures that your data remains confidential and only shared when absolutely necessary — with your permission.
This feature falls under the ANU BIPOC Department’s Privacy Policy, meaning your data is stored securely, handled with the utmost care, and will never be shared or used in any unfair manner without your consent.
Why Use the Chat Widget?
Instant Access: Contact us from anywhere on the site with just one click.
Quick Response: We aim to respond within 3 business days.
No Hassle: No need to navigate to a separate "Contact Us" page — the chat is always there when you need it.
Secure: Your data is protected and handled in compliance with our privacy policy and standards.
We’re excited to offer this new functionality to better support you and improve your experience with our department.